Terms of Use

1. Agreement to Terms

By accessing or using the Bertazzoni Appliance Support website at https://bertazzonirepair.support and our Bertazzoni appliance repair services, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our services.

2. Services Offered

Bertazzoni Appliance Support provides professional Bertazzoni appliance diagnostics, repairs, maintenance, and component replacement for residential and commercial clients. Our services cover dishwashers, refrigerators, ranges, ovens, washers, dryers, vent hoods, wine coolers, and other Bertazzoni home appliances.

3. Appointments and Scheduling

• Service appointments can be booked through our website or by phone at 1-844-48-24-570.
• Cancellations must be made at least 24 hours before the scheduled appointment to avoid cancellation fees.
• Customers must provide technicians with safe, unobstructed access to the appliance and relevant appliance information (model number, description of issue).
• We reserve the right to reschedule appointments due to unforeseen circumstances, in which case we will notify you promptly.

4. Estimates and Pricing

• A written estimate will be provided before any repair work begins.
• Diagnostic fees are separate from repair costs unless otherwise stated.
• Additional charges may apply if the scope of work changes — customer approval is required before proceeding.
• All prices shown on our website are starting prices (“from $X”) and may vary based on model, location, and complexity of the repair.

5. Payment Terms

Payments are due upon service completion unless alternative arrangements are made beforehand. We accept major credit cards, debit cards, cash, and checks. Past-due accounts may be subject to a service charge.

6. Warranty on Service

• All labor carries a 30-day warranty from the date of service completion.
• Replacement parts receive the manufacturer’s warranty only.
• Our warranty does not cover consumables such as refrigerant, filters, fuses, access valves, or wear-related parts.
• Labour-warranty claims must be made within the warranty period by contacting us at 1-844-48-24-570 or [email protected].
• Extended warranty coverage requires yearly maintenance performed by Bertazzoni Appliance Support.

7. Limitation of Liability

Bertazzoni Appliance Support shall not be liable for:

• Indirect, incidental, or consequential damages including food spoilage, water damage, or loss of use
• Pre-existing cosmetic damage to appliances or surrounding surfaces
• Damages arising from customer-provided parts or prior repairs by others
• Service delays caused by part availability or manufacturer backorders

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Bertazzoni Appliance Support or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without prior written consent.

9. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our systems
• Interfere with the proper functioning of the website
• Transmit any harmful code, viruses, or malicious software

10. Subcontractors

Services may be performed by authorized subcontractors who meet our training and quality standards. All subcontractors are bound by the same service and warranty terms.

11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the United States and the applicable state in which services are provided. Any disputes shall be resolved in the courts of the applicable jurisdiction.

12. Changes to Terms

We reserve the right to update these Terms of Use at any time. Changes take effect immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.

13. Contact Information

If you have questions about these Terms of Use, contact us:

• Phone: 1-844-48-24-570
• Email: [email protected]
• Hours: Mon–Sun · 7AM–9PM EST